Boca Java Coffee

Early in 2006, I received an email offering a one-time deal on coffee. Since I absolutely love coffee, especially flavored coffees, I decided to give Boca Java a try. This is one decision I don't regret.

First off, their website is fairly straight-forward: the front page lets you know what the top selling coffee-flavors are at any given time, as well as some of their most popular items; their site is very user-friendly; they have a wide-variety of coffees, teas, cocoa, gifts, and a page where one can learn a little about their products.

Secondly, their customer service is really great. When I've had to call Boca Java, I have yet to run across any rude people. They're all friendly, very helpful, and have been known to occasionally engage in friendly chit-chat. Also, if there's ever a problem with your order, they're willing to fix it, no questions asked. Once, I'd gotten an order and one of the flavors wasn't what it should have been; I'd ordered Coastline Creamsicle, and for whatever reason, the bag smelled and tasted like blueberry (Deep Blue Blueberry favor). While I have nothing against blueberries, I'd really had my heart set on the Coastline Creamsicle; heck, the bag even said it was the right flavor. So, I called, explained what I'd ordered (it was one bag out of a 4- or 5-bag order), and what had happened.

"So sorry that happened!" I was told. "We'll send you out another bag of Coastline Creamsicle right away, no charge!"

Now THAT'S great customer service. I didn't have to send anything back, and I was getting the correct order.

Then there's their product. I've been ordering from Boca Java for 8 1/2 years, and intend to continue buying from them. Their coffees, teas, cocoas, etc. are really good. There's bound to be a flavor that really agrees with almost every coffee/tea/cocoa drinker. And if you sign up for their coffee club, they usually offer a choice of two one-pot bags to choose from each month; simply click your choice, and when you receive your paid order, the one-pot bag is free! This gives the customer a chance to try different flavors without committing to a large multi-pot bag, and also without having to pay for it. If you decide that the free flavor isn't right for you, fine. And if you love it, you'll now have another great flavor to choose from.

When I first started buying from Boca Java, they were located in Florida; they're now located in (if I remember correctly) Denver, which means it does take an extra day or two for my order to arrive (darn!). But no matter, they're still a great place to buy coffee from.

Disclaimer: I have not received any compensation for this blog post, meaning (of course) that I'm not a paid spokes-person...just a very satisfied customer.